Instruction for you about the Guard System

How To Support you

Will support you for ever, check Support method from: HERE

Kindly Notes:

• Trouble Shooting for error1/error2, Check Chapter 3
• and How to delete records check below Chapter 3. 
• Don't forget chatpter 2.2.1 to install the usb driver.
• For the wand into download base, it's only when you want to download records. At any other time, please don t insert the wand into download base.

Chapter 1: Step by Step Manual :

Some customer don't want to watch video, Can directly check manual from HERE

Chapter 2: Video and Materials Link:

2.1.1 For the software video, check video from:

 Stage1 Video: 

https://vimeo.com/814196859/29d78fbe14

     Stage2: https://youtu.be/kX7kT1Pax6U

     Stage3: https://www.youtube.com/watch?v=hA18d1xNp3Q&feature=youtu.be

2.1.2 For how to insert wand into download station, check below two video(It's reliable iButton system, need to insert closely so that downloader can communication to read): 

     https://youtu.be/yKBizYWpTw8

2.2. Software/USB Driver Main Steps(Important):

2.2.1 Download/install USB driver from:

https://www.silabs.com/documents/public/software/CP210x_Windows_Drivers.zip

Firstly EXTRACT it to a new folder(Find downloead zip file, right click mouse on it and extract all)

The Related guide video is : https://vimeo.com/688803264/96d7dd4794

Enter that new folder:

a. If your computer is 64 bit system, install: CP210xVCPInstaller_x64.exe (normally install this)

b. If your computer is 32 bit system, install: CP210xVCPInstaller_x86.exe

2.2.2 Download the English software from:

https://beseencontrol.com/hpatrol/setup(EngT).zip

Firstly right click mouse on it, EXTRACT  to a new folder then run the setup file.

2.2.3 Download Spanish software from:

https://beseencontrol.com/hpatrol/setup(Spanish).exe

Then run the setup file.

2.2.4  When the software start, as below, press "OK" Directly.

Chapter 3. Trouble shooting Tips:

• If sotware can't install or not install well, download from HERE. Then extract it to a new folder, run file: Patrol.exe directly.
• When download, if have error 1 or error 2 problem, please check this video: https://youtu.be/yKBizYWpTw8
• If have download error 1, Make sure you installed the USB driver, check above chapter 2.2.1
• press down the wand with a little more strength, make sure really insert the wand into downloader station so that reader's bottom touch well with metal needle.  Also at downloader side, make sure the usb cable really inserted well(can un-plug and plug in again with little more strength)
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• For how to delete records in wand, please check this guide: https://beseencontrol.com/hpatrol/HowDeleteRecords.pdf

• The best way is contact us live support, with our rich experience, several minutes solve problem.

I will support you for ever with my nearly 20 years experience.

1. If you prefer email, I will do email support.

2. If you want phone support, I can call you( Please tell me your phone number)

3. Also can do teamviewer support to remotely connect to your computer to guide you, to provide live training and support for you.