If have problem to Open door, Step by Step follow below:

How To Support you

Will support you for ever, check Support method(Email us or Skype or whatsAPP) from:
https://beseencontrol.com/Contact.html

1. Kindly Check if can open door from software? Follow below video:

https://vimeo.com/796308863/cfda22634c

2. Do monitoring in software, very helpful to find Root Cause. Follow below:

https://beseencontrol.com/Monitoring.pdf

Swipe card or Fob, Check that Any number coming into the monitor window?
What's the Information display at the monitor window?

3.If show Deny access(picture below), follow below video to solve:
https://vimeo.com/796310661/a4636aa558

4.If show Door Set NC(picture below), follow below video to solve:
https://vimeo.com/796306598/89b2375745

5.Make sure the door reader match the door lock(for example, door reader is on door1, it only open door 1 lock, not open door 2's lock)
Check below video:
https://vimeo.com/946112039/d6dd307dac
https://vimeo.com/946112734/e720195d13

6.If the software have communication problem to control board, follow below guide:

https://vimeo.com/691667108/72e8f4cc23

and

https://beseencontrol.com/CheckCommunication.html

I will support you for ever with my nearly 20 years experience.

1. If you prefer email, I will do email support.

2. If you want phone support, I can call you( Please tell me your phone number)

3. Also can do teamviewer support to remotely connect to your computer to guide you, to provide live training and support for you.