If you have any problem, please contact me freely, I am responsible seller. You can ask support from me by below ways:
Most problem or questions can be addressed by below information, Please check carefully. For the frequently questions, Please go to FAQ.
1. Never install the software in your computer before? download the latest full software from: HERE.
2. Ever install in your computer, install the latest one from from HERE. (File is .Zip Compress file)
1. Hardware manual from: HERE.
2. Important, the best method to punch finger:
1) Better to use the Thumb finger, it's easier for recognition
2) Touch the forehead to increase oily level of the finger.
3) punch a little harder strength
4) punch a little long time
5) Make you finger dry and clean
1. You can download Quick software Guide from HERE.
2. You can download FULL software Manual from HERE.
1. How to register finger? [Answer] the point is punch the same finger for 3 times, not punch 3 different finger.
2. How to clock in and clock out? [Answer] Press UP/Down key to select "on duty " or "off duty", then punch your finger
3. How to set flexible working time? [Answer] check from HERE.
4. How to upload name? [Answer] Firstly ensure the software connects well with the device, then in the user management, right click on the user, select "upload user name"
5. How to reset machine? [Answer] Firstly ensure the software connects well with the device, download manual from HERE.
6. If meet error "Microsoft.ACE.OLEDB.12.0 is not registered on local machine", Please check solution from: HERE. Or ask us for another version software
7. If you need video training materials, please check from HERE.